Frequently Asked Questions
1. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We currently offer FREE shipping on all orders within the contiguous US, with an estimated delivery date of 3-10 days from the date of purchase.
Q: Can I get expedited or international shipping?
A: Not at this time. We ship exclusively within the contiguous United States using multiple fulfillment centers.
2. Inventory Tracking & Availability
Q: How do you handle out-of-stock items?
A: We actively monitor inventory across our supplier network. If a product goes out of stock, we mark it as unavailable or remove the listing to prevent accidental orders. If you're looking for a specific item and don’t see it, email us at support@thepowersphere.com. We may be able to restock it for you.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the day of delivery. All returns must be authorized. For complete instructions, please see our Return Policy & Refund Policy. To initiate a return, email support@thepowersphere.com or use our Contact Form.
Q: Is there a restocking fee?
A: No restocking fee applies if the item is unopened or opened but still in resalable condition with all original packaging and accessories intact. Items that are used, damaged, or missing components may not qualify for a full refund.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective, damaged, or we sent the wrong item.
4. Damaged, Defective, or Incorrect Items
Q: My product arrived damaged. What do I do?
A: Please contact us and include order details and photos of the damage. We’ll either send a replacement or issue a full refund and provide a prepaid return label.
Q: The item I received is incorrect or didn’t arrive.
A: For incorrect items, contact us so we can correct the mistake. If the mistake was ours, we’ll send the correct product or issue a refund. If your shipment was lost, we’ll investigate and provide a replacement or full refund.
5. Exchanges
Q: Can I exchange a product instead of returning it?
A: Yes. Once we receive the original item in acceptable condition, we'll send out the replacement. In some cases, we may ship a new item right away depending on availability.
6. Payment Methods & Security
Q: Which payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Google Pay, Apply Pay, and PayPal through our secure checkout.
Q: Is my payment information secure?
A: Yes. All payments are processed via Shopify Payments or PayPal, both PCI-compliant gateways. Your data is encrypted using SSL technology, and we never store your full card details on our servers.
7. Sales Tax
Q: Do you charge sales tax?
A: Yes, as required by law. Sales tax is automatically calculated during checkout based on your shipping address. As a Colorado business, we always collect appropriate tax on orders shipped to Colorado and other states as required.
8. Refund Processing Times
Q: How long do refunds take?
A: Once your return is approved and processed, refunds typically appear in your account within 5–10 business days, depending on your payment provider. We’ll keep you updated throughout the process.
9. Contact Us
Q: How do I get in touch if I have more questions or need assistance?
A: Contact us anytime via email at support@thepowersphere.com or use our Contact Form. We will respond within 1 business day. We also have an instant chat function that can answer many questions right away.
Q: Where is your phone number?
A: To provide prompt, clear support, we use online chat, email, and contact forms. This helps us route questions to the best team member and keep prices low. Most inquiries are answered very quickly. Give it a try!
Q: Where is your store location?
A: We are an online-only retailer. We do not operate a physical storefront. For legal correspondence and verification, view our Terms of Service or verify our registration with the Colorado Secretary of State. The Power Sphere is a registered Colorado trade name (Colorado Entity ID: 20248189808) for Latitude Shift, LLC (Colorado Entity ID: 20248189797).
Need More Details?
Review our full Return Policy & Refund Policy for specifics on returns and exchanges.
Check our Shipping Policy for more on delivery timelines.
See our Payment Policy for details on payment options and terms.
Visit our Terms of Service & Disclaimers and Privacy Policy for legal and privacy-related questions.
Last Updated: April 16, 2025